Refund policy
Returns
These are non-refundable goods. We only accept refunds if extraordinary circumstances are met.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@clearformen.co.uk. A return label will be sent to you & you will be charged the relevant shipping fee. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return query at hello@clearformen.co.uk.
Damages and Issues
Please inspect your order upon receiving and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, like personal care goods (such as beauty products).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Free Trial Policy
Free trial orders are non-refundable. Clear For Men's Free Trial promotion waives the price of the trial products and is offered at the cost of shipping. The default free trial period is 14 days starting on the free trial’s order date.
Each customer is allowed to redeem our free trial promotion once. Customers who redeem multiple free trial promotions are in violation of our free trial policy and will be charged in full at our subscription pricing for subsequent free trial orders.
By redeeming Clear For Men's free trial promotion, you are agreeing to the automatic enrolment of our bimonthly subscription service. Your first subscription order is set to renew at the end of your 14-day Free Trial period. Upon your subscription’s scheduled renewal date, your default payment method on file will automatically be charged with our subscription pricing.
You can skip, reschedule, edit or cancel your subscription at anytime through your Clear For Men account or by submitting a chat ticket through our Get in Touch page. Select the chat topic [Account & Subscription].
Subscription Cancellation
If you have an active subscription and do not want to get charged for a renewal order, you must cancel your subscription before its renewal date. Please note that cancelling your subscription does not retroactively cancel your existing or recently renewed orders.
You can cancel your subscription anytime through your Clear For Men account or by submitting a chat ticket through our Get in Touch page. Select the chat topic [Account & Subscription].