Refund policy

Returns Policy

I want to do everything I can to ensure that you have a quality experience with Clear For Men. Please review our returns and refund policy below.

Returns

To be eligible for a return:

• You must notify us within 14 days of receiving your order.
• Items must be in its original condition: unused and unopened.
• All packaging must be intact and original.
• Proof of purchase (receipt or order confirmation) is required.

Please note: We do not offer free returns, so any return shipping costs that are the customer’s responsibility will be their responsibility.

To request a return, contact us at hello@clearformen.co.uk. Items returned without prior authorisation will not be accepted.

• Subscription orders.
• Items purchased through TikTok Shop, or any external retailer — please follow their respective return policies.
• Opened or used items returned due to personal preference or dislike.

If you have any questions about our returns process, please email us at hello@clearformen.co.uk.

Damages and Issues

Please inspect your order upon receiving and if the item is defective or damaged, contact us at hello@clearformen.co.uk immediately so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Due to hygiene reasons, opened or unsealed personal care products cannot be returned unless they are faulty, damaged or not as described.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome:

• If approved, your refund will be processed using your original payment method.
• Please allow time for your bank or credit card provider to process and post the refund.

Returned to Sender Policy

Orders returned due to an incorrect address provided by the customer will not qualify for a refund of the shipping fees.

• Customer Responsibility: It is the customer’s responsibility to provide accurate and up-to-date shipping information at the time of placing an order.
• Address Confirmation: Please double-check your shipping details before finalising your purchase. Clear For Men will not be held responsible for delays or additional costs caused by incorrect address information.

By placing an order with Clear For Men, you confirm that you agree to these terms.

Subscription Policy

Subscribe & Save gives you the flexibility to have your Take Five® Facial Cleanser delivered to you, whilst saving you money.

Your subscription will renew automatically, and you will receive an email notification 24 hours before renewal.

You can manage your subscription at any time through My Account.

If you have an active subscription and do not want to be charged for a renewal order, you must cancel your subscription before its renewal date. Please note that cancelling your subscription does not retroactively cancel your existing or recently renewed orders.

To cancel your subscription, visit  My Account  >  Manage Subscription  >  Edit Subscription  >  Cancel my subscription.

PLEASE NOTE: You can cancel your subscription after your second order has been fulfilled.

• We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that are lost in transit where the customer has arranged the return.
• We monitor return activity to prevent misuse. Excessive returns may result in limitations on future return privileges.
• Clear For Men reserves the right to take appropriate action where there is evidence of misuse, fraudulent activity, abusive behaviour or repeated attempts to circumvent this policy.
• If purchased via TikTok Shop or an external retailer, please refer to their return policy.

Your statutory rights are not affected by this policy.

If you have any questions or concerns about this policy, please contact us at hello@clearformen.co.uk.